booking conditions 

a. The Lodge Hotel (“the Hotel”) is part of GRA Limited (“GRA”).

b. These Terms shall be governed by and construed in accordance with the laws of the United Kingdom and Ireland, and the United Kingdom and Irish courts shall have non-exclusive jurisdiction.

c. By making a booking with the Hotel you agree to be bound by these Terms, and additionally those Terms of Use and Privacy Policy of our website.

d. The Hotel and/or GRA reserve the right to amend these Terms from time to time without notice, whereupon it is the Guests responsibility to determine such changes. Continued use of the Hotel is deemed acceptance of any changes of these Terms.

a. Guests may check-in at any time from 2:00pm on the day of arrival.

b. All rooms that have been secured by credit card or prepaid at the time of booking will be held until 12:00 noon on the following day, unless the guest has notified the Hotel of a late arrival. 

c. On the day of departure we kindly ask all guests to vacate their rooms by 11:00am (unless a later departure is stated as part of your booking).

d. Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the hotel.

e. The decision of the Manager is discretionary, and final in all cases of late check-outs.

a. The Hotel operates a 24-hour cancellation policy for all bookings. This means that should a booking be cancelled after 2:00pm on the day prior to arrival, the first nights cost of accommodation will be charged.

b. The same policy operates for ‘No show’ bookings, should a guest fail to arrive.

c. For Group Bookings, we must be notified 7 days prior to arrival for any cancellations, however, this is negotiable upon booking. In all cases of Group Bookings, an absolute minimum of 72-hours is required prior to arrival for any cancellations. The first nights cost of accommodation will be charged for each room booked. Name changes and minor amendments will not be subject to charge.

d. Changes in dates will not normally be faced with a cancellation charge; however, the decision of the Manager is discretionary, and final.

e. See Section 8 for details regarding Errors and Omissions.

a. Payment is not required at the time of booking. However a Credit Card number will be required to guarantee ALL bookings.

b. Upon arrival, Guests are required to present a credit card for guarantee against their room. Whereupon, payment is made at departure. Should a credit card not be available, payment must be made in advance either by cash or debit card.

c. We accept Visa, MasterCard, Solo, Switch, Maestro, Electron, Delta, JCB cards, and most bank debit cards. Payment may also be made in cash. We do not accept American Express, or Diners Club.

d. When paying by cash, Guests are required to pay in advance. Should Guests be staying more than one night, they must pay in advance for their room.

e. A deposit of £30.00 is required for all cash paying Guests. This deposit will be returned at the end of the Guests’ stay upon discretionary inspection by Hotel staff.

f. We accept cheques for payment, both personal and company, however these must be received and cleared in our accounts prior to arrival. No exceptions. Cheques should be made payable to: GRA Limited.

g. We also accept BACS payments. Please contact the Hotel for further information.

h. Upon signing a Guest Registration card the Guest will be liable for all charges relating to that room account: except where all or some of the charges will be charged to the company they represent.

a. The Hotel is subject to the Health Act 2006, and also operates a policy of No Smoking throughout its premises.

b. Exemptions exist in law for hotel rooms designated as Smoking Rooms, of which the hotel currently has 11 rooms. Records for designated smoking rooms and areas are held on file.

c. Smoking is NOT permitted anywhere in the hotel EXCEPT those rooms as designated in section b. above.

d. Should guests be found to be smoking in rooms, which are not designated smoking rooms, they will be subject to action in accordance with these Terms and Conditions. Action can include termination of stay, eviction, and should offenders persist, calling the police to remove them from hotel premises. They will also be liable to pay cleaning costs for the room/public area, of a value to be determined at the discretion of hotel management, to a minimum value of £30.00 and a maximum value of £100.00.

e. Upon signing a Guest Registration card, guests agree to be bound by this policy.

a. Should a Guest leave any item in the room they have departed, it is deemed as lost property.

b. This/these items are kept for not less than 3 months.

c. For all consumable items such as food and drink, they will also be kept for 3 months; unless they reach their ‘Best before’ or ‘Use by’ date where they will be disposed of. Similarly they will be disposed of they become rotten or otherwise beyond use, should this occur with before the ‘Best before’ or ‘Use by’ dates or before the 3-month period.

d. The Hotel will record all items of lost property, and in the case of more valuable items, contact the guest for them to be returned.

e. The Hotel shall not be liable for any items left behind by a Guest except in accordance with the Hotel Proprietors Act 1956.

a. The Hotel is pet friendly.

b. A small discretionary charge of £10.00 will be levied per night for each room where a pet is present. This charge is for the cleaning of the room after departure.

c. On departure, should hotel staff find significant further fouling of the room by pets, the Hotel reserves the right to charge an additional one-off fee at its discretion to cover further cleaning (i.e. carpet cleaning). This charge will be not less than £30.00 and no more than £100.00.

d. We reserve the right to refuse admission to pets on reasonable grounds. The Manager’s decision in this matter is final.

a. As Guests staying at the hotel you are expected to behave in an appropriate manner towards staff and other guests.

b. Unacceptable behaviour can include, but is not limited to: swearing, and general abusive language, racism, sexism, abuse against religious beliefs, violence, threatening behaviour, plus behaviour deemed unacceptable by Management.

c. Should you be deemed to have behaved in an unacceptable manner you will be asked to leave the premises; in order to calm down or further control your behaviour. Furthermore you may have your stay with the hotel terminated and be evicted from your room.

d. A record of your behaviour will be noted and the Manager informed. The police may be involved should the hotel be asked to take the matter further. The police WILL be notified in ALL cases of racial abuse against staff or other Guests, ALL cases of threatening behaviour, and ALL cases of violence (either made to persons or objects in the hotel), unless asked not to do so by the victim of such abuse.

e. Hotel members of staff are similarly bound by company policy in matters of conduct, and any complaints should be directed to the Manager in the first instance.

a. In addition to the privacy policy available on our website, these additional conditions are hereby included.

b. The Hotel will never knowingly sell, rent or disclose your personal information to any third party outside of GRA Limited, except where that third party is conducting marketing, or market research on our behalf, or where we are legally bound to do so e.g. by court imposed injunction etc., or to comply with the law.

c. Personal details and credit card information is kept securely and is subject to the Data Protection and Privacy laws applicable in the United Kingdom and Ireland.

a. In the event that incorrect prices or information from the Hotel is provided through the result of human error or technical error, the Hotel reserves the right to change the service provided or amend the price charged as per the originally intended price or service level.

b. Should this change be to the detriment to the customer, the Hotel will offer the chance to cancel a booking and waive any applicable cancellation charges.

c. See Section 2 for details of Cancellations outside of this rule.

a. The Hotel shall not accept liability for property of any person, including that left in vehicles parked in the Hotel car park, except in accordance with the Hotel Proprietors Act 1956.

b. Under the Hotel Proprietors Act 1956, a hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest’s property even though it was not due to any fault of the proprietor or staff of the hotel.

c. This liability however: -

d. This notice does not constitute an admission either that the Act applies to this hotel or that liability thereunder attaches to the proprietor of this hotel in any particular case.

a. In the unlikely event that you have a problem during your stay you must bring it to the attention of the Hotel staff at the time to ensure that we have an opportunity to rectify the problem during your stay.

b. Should you be further dissatisfied, complaints should then be made to the Manager of the Hotel.

c. The Manager will then formally respond to your complaint appropriately and a response made within 48-hours.

d. Should you wish to take the matter further, contact details of the appropriate person shall be supplied upon request.